WORKSHOPS & SPEAKING

Practical sessions for teams who want to act differently afterwards.

I speak with and lead agency teams, account groups, marketing service firms, executive audiences, industry associations, founder networks and career transition groups.

Workshop Titles

Five Ways to Build Trust with Clients and Colleagues

Formulating a Brief that Drives Great Creative (for agencies that have Planners on staff) or How to Help Planners Formulate a Brief that Drives Great Creative (for agencies that don't)

How to Run a Meeting, Brief a Colleague, Write a Conference Report and Formulate and Give a PowerPoint Presentation

One Agency Meltdown plus Two Client Disasters equals Three Difficult Conversations and How to Navigate Through Them

Workshop Formats

Keynote

30–60 minutes for conferences, association meetings and leadership offsites.

Half-day workshop

Focused training for account, client service or leadership groups.

Full-day workshop

A deeper curriculum, often paired with case work and discussion.

Multi-session program

Recurring sessions for agencies investing in long-term capability.

Who It's For

Agency leaders, account leadership, marketing firms, professional services groups and executive audiences who want a highly interactive, engaged working session that often includes cases to be solved in real time.

What Teams Take Away

A shared language for client service across the firm.
Habits that build trust in small, repeatable ways.
Practical tools for listening, writing and presenting.
Permission to slow down enough to do the work well.

Why a workshop and not just the book?

This is what every prospective client should ask. It's what I would ask if I were in the market for a workshop.

Reading or even discussing a book doesn't come close to matching what live learning means in terms of professional growth. There is something almost magical about participating in a session with someone who brings perspective, wisdom and learned experience to share with those assembled.

Yes, I do hope people read The Art of Client Service. I didn't write it to make money or to become famous. I wrote it simply to be helpful. That said, there is something galvanizing, almost electric, about live performance and in a modest way that's what I try my best to replicate in my workshops. This is what I strive for in every presentation I conduct and it's why I continue to believe the benefit you receive from it more than justifies the money you put into it.

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